An AI front desk that answers calls, DMs, and email, day or night.

An AI assistant that picks up around the clock, in multiple languages. It answers questions, takes booking requests, calls new leads back within minutes, and hands anything urgent to a person. Every conversation reaches your front office with a summary.

Start with the audit See how a call flows

Built from your real calls.

Before it answers a single call, we read a month of your recorded calls and build the assistant around what people actually call about: new appointments, prices and insurance, prep questions, records, urgent symptoms, and sales calls.

It answers only from your practice's own facts. When it doesn't know, it takes a message instead of guessing. And an urgent check runs throughout every call, so anyone who needs a person gets one.

After every call, the transcript and the details land in your system, and your front office gets an email for anything that needs them.

Conversation flow of the AI front desk built for Dr. Houman’s practiceA call arrives, the agent answers and works out what the caller needs, then routes to one of five outcomes: taking a booking request, handing to a person, taking a message, answering from the practice’s facts, or deflecting vendor calls. After every call, the transcript and extracted fields create a contact in the CRM, email the front office, and feed a daily digest of missed calls.Call comes inAva answersWhat does the caller need?The urgent-symptom check listens on every turnand can pull any caller to a person.Takes the booking requestNew patient bookingInsurance and feesHands to a personUrgent symptom checkReferring physician officeAnyone who asks for a personTakes a messageExisting patient rescheduleMedication questionRecords or superbill requestAnswersPractice questionsHours, prep, locationDeflectsVendor callsAfter every callTranscript and fieldsCRM contact and tagsEmail to the front officeDaily missed-call digest
The call flow behind the AI front desk we built for a men’s health practice. Simplified from the live build.

What it handles.

Questions

Hours, location, what to expect, how to prepare, all from your practice's facts.

Booking requests

Takes the details and the best times, and your office confirms. It can also book straight into your calendar.

Urgent calls

Checks for urgency on every turn and hands the caller to a person when it matters.

New leads, called back

When someone finishes your assessment or case review, it texts and then calls them within minutes to see if they're ready.

Messages

Who called, what they need, and the best time to reach them, sent to the right person.

Sales calls

Vendors and pitches handled politely, so they never reach your team.

Phone, DMs, and email. In their language.

The same assistant answers Instagram and Facebook DMs and incoming email, so nobody waits until Monday for a reply. It speaks English and Spanish out of the box, and other languages when your clients need them.

It can book appointments.

Straight into your calendar, when you're ready to switch it on.

It can send a payment link.

A secure link for consult deposits, so no card number is ever read out on a recorded call.

It can answer your main line.

After hours or when your team is busy, or on its own number linked from your site, profiles, and emails.

It always says it's an AI, tells callers the line is recorded, and hands off to a person whenever someone asks.

Questions people ask.

Will callers know they're talking to an AI?

Yes. It says so at the start of every call, tells callers the line is recorded, and hands the call to a person whenever someone asks.

Does it replace my front desk?

No. It handles what your team can't get to: after-hours calls, busy moments, first questions in DMs and email, and the first call to a new lead. Your team gets every conversation with a summary and takes it from there.

What languages does it speak?

English and Spanish out of the box, and other languages when your clients need them.

Can it book appointments and take payments?

It can book straight into your calendar and send a secure payment link for deposits, when you want it to. Many practices start with booking requests that the office confirms, and switch on direct booking once they trust it.

What happens with urgent calls?

An urgent check runs throughout every call. Depending on what the caller describes, it points them to emergency care, hands them to a person right away, or books them in. Urgent calls are flagged to your team immediately.

Is it HIPAA-compliant?

For medical practices, it runs under a signed business associate agreement, conversations land in a HIPAA-compliant system, and call content is never shared with ad platforms.

Start with the audit.

We read your recorded calls and show you how many go unanswered, what people were calling about, and what it's costing you. It starts with a twenty-minute call.

(714) 912-1459